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Delivery & Returns Policy
Everything you need to know about how we deliver your container and what happens if something isn’t right.
Last updated: 1 September 2026
Standard lead time
3 working days
Coverage
UK-wide
Delivery method
Tilt-bed / crane
Returns
14 days
Delivery
Standard delivery is within 3 working days of order confirmation and cleared payment for most UK mainland postcodes. Remote locations — including the Scottish Highlands, islands, and parts of Wales — may require an additional 1–3 working days. We will confirm your estimated delivery date by email within 24 hours of your order being placed.
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Specialist and modified containers (anti-vandal units, container offices, welfare units, bespoke conversions) have a lead time of 5–10 working days depending on the specification. Your sales contact will confirm the exact lead time at the point of order.
Delivery Method
Containers are delivered by tilt-bed (roll-on/roll-off) lorry as standard. This requires a reasonably flat, firm surface and approximately 25 metres of clear run-out space in front of the delivery point. The driver will position the container as close to your desired location as the lorry can safely reach.
Where tilt-bed delivery is not possible — for example, restricted access, soft ground, or precise placement requirements — we can arrange crane-off delivery at an additional cost. Please advise us of any access restrictions at the time of ordering.
Site Access Requirements
Important Notice: Successful delivery requires hard-standing ground and clear access for a 40ft artic vehicle. If a delivery cannot be completed due to site access issues, redelivery charges will apply.
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Minimum road width: 3.5 metres for the delivery vehicle
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Minimum overhead clearance: 5 metres (tilt-bed in transit)
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Ground must be firm enough to support a 44-tonne HGV
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Run-out space of at least 25 metres in front of the drop point
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Any overhead cables, trees or obstructions must be flagged in advance
Delivery Charges
Delivery charges are calculated at checkout based on your postcode and the size of container ordered. All charges are shown inclusive of VAT. We do not add hidden surcharges after the point of order. If your location requires crane-off delivery, we will quote separately before confirming your order.
On Delivery
You or a nominated representative must be present at the delivery address to accept the container. Please inspect the unit carefully before signing the delivery note. Note any visible damage on the delivery note at the time of delivery — we cannot accept damage claims raised after the delivery note has been signed without reservation.
Photographs taken at the time of delivery are strongly recommended.
Returns & Cancellations
Cancellation Before Delivery
You may cancel your order at any time before the container has been dispatched from our depot. Please contact us as soon as possible by phone or email. A full refund will be issued within 5 working days of cancellation confirmation. If the container has already been loaded for dispatch, a cancellation fee of up to £150 + VAT may apply to cover logistics costs.
Returns After Delivery
If you are not satisfied with your container, you may request a return within 14 days of delivery, provided:
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The container is in the same condition as delivered
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It has not been modified, painted, or structurally altered
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It has not been used for storage of hazardous materials
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You contact us in writing within 14 days of the delivery date
Return collection costs are the responsibility of the buyer unless the return is due to a fault or misdescription on our part. Refunds are processed within 10 working days of the container being returned to our depot and inspected.
Faulty or Misdescribed Goods
If your container arrives in a condition materially different from how it was described at the time of sale, please contact us within 48 hours of delivery with photographs. We will arrange collection and either replace the unit or issue a full refund including delivery charges, at your choice.
Bespoke & Modified Containers
Specialist and modified containers built to a custom specification cannot be returned unless they are faulty or materially misdescribed. This does not affect your statutory rights.
Questions about your delivery?
Need help with your logistics? Call +44 (0) 20 1234 5678 or email
sales@urcontainerstorage.com send us a message